Question 1

How do I store my Fruit Powder?

Accepted Answer

Store in a cool, dry place. Reseal once opened.

Question 2

How do I store my Tapioca Pearls?

Accepted Answer

Once opened, seal and freeze. Tapioca Pearls can be cooked from frozen. Loosen and separate each pearl when cooking from frozen.

Question 3

How long is the shelf life?

Accepted Answer

Best Before dates are printed on every label.

General shelf-life:

Fruit Powder: 1 year

Tapioca Pearls: 1 year when frozen

Question 4

How can I ensure the Bubble Tea is consumed at its best quality?

Accepted Answer

Prepare only the serving of Tapioca Pearls and Fruit Powder that will be immediately consumed. It is not recommended to refrigerate the Bubble Tea as the consistency of pearls is only kept for 3-6 hours, before it becomes chewy.

Always seal the products after use and keep away from direct sunlight. Fruit Powders should be stored in a dry, cool place. You may use a vacuum sealer for the Tapioca Pearls and keep it frozen.

Question 5

Where do your products come from?

Accepted Answer

Authentic Taiwanese Bubble Tea made from premium quality ingredients sourced in New Zealand.

Question 6

Is your Bubble Tea vegan?

Accepted Answer

Please carefully check the ingredients behind the product or check the ingredients list under Recipes. You may use your own milk to substitute the Milk Creamer.

We will also be releasing fruit tea, which is completely vegan.

Question 7

Are your products gluten-free?

Accepted Answer

Yes, all our flavoured powders and tapioca pearls are gluten-free.

Question 8

Can I adjust my own sweetness level?

Accepted Answer

Yes! You can control your own sugar intake. You may choose to ignore the (optional) added brown sugar.

Question 9

How do I collaborate with you? Do you offer wholesale?

Accepted Answer

We'd love to hear from you! Please email: Boba.by.me@gmail.com to discuss further!

Question 10

Is your packaging sustainable and eco-friendly?

Accepted Answer

We care about our beautiful Mother Earth. We are actively striving to make ethical choices:

Packaging box: Recyclable cardboard
Tissue paper: FSC certified, acid free paper, soy-based Inks
Drinking straw: FSC certified paper, carbon neutral and compostable
Food Pouch: Recyclable
Shipping box: Recyclable cardboard

Question 11

How is your bubble tea manufactured and packed?

Accepted Answer

Our suppliers manufacture the products in high-quality product development standards and 
assessments by professional Food Technologists, backed with a certified Food Control Plan Facility.

The products are packed using an Automatic Powder Filling Machine, which adopts microcomputer-controlled optical technology for accurate, fast dispensing of powder and tea in their set weights controlled by an infrared sensor. It is then heat sealed to lock in freshness.

Question 12

What compliance certifications do you have?

Accepted Answer

- Ministry of Primary Industries: Registered Food Importer 
- New Zealand Certificate in Hospitality + Food Safety & Hygiene Control 
- HACCP Training